The CRM outsourcing market growth is expected to be led by North America. The region will account for 35% of the market’s growth during the forecast period. The market size is expected to grow by USD 21.29 bn from 2020 to 2025. Moreover, the growth momentum of the market will progress at a CAGR of 5.19% during the forecast period, according to Technavio. The report offers an up-to-date analysis as well as exact growth variance and the Y-O-Y growth rate.
CRM Outsourcing Market 2021-2025: Scope
The CRM outsourcing market report covers the following areas:
- CRM Outsourcing Market size
- CRM Outsourcing Market trends
- CRM Outsourcing Market industry analysis
CRM Outsourcing Market 2021-2025: Segmentation
- End-user
- BFSI: The BFSI segment will have significant market share growth during the forecast period. This segment includes banking, insurance, accounting, and all other financial institutions. The rise in the digitization of core processes and the generation of a considerable amount of data across the sector are the main factors that will drive the growth of this segment.
- Telecom And IT
- Retail
- Healthcare
- Others
- Geography
- North America: North America will have the highest market share growth during the forecast period. The increasing need for large-scale client management will drive the CRM outsourcing market growth in North America during the forecast period. Moreover, market growth in this region will be faster than the growth of the market in regions. The US and Canada are the key countries for the CRM outsourcing market in North America. North America has always been a lucrative market for CRM outsourcing vendors as the region is an early adopter of advanced technologies. The rate of data generation and consumption is among the highest in the region. In addition, the region has seen increased investment in outsourcing centers.
- APAC
- Europe
- South America
- MEA
Learn more about the contribution of each segment of the CRM outsourcing market. Download a Sample Report
CRM Outsourcing Market 2021-2025: Vendor Analysis
We provide a detailed analysis of around 25 vendors operating in the CRM outsourcing market, including Accenture Plc, Atos SE, Capgemini SE, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., ExlService Holdings Inc., HCL Technologies Ltd., Infosys Ltd., and International Business Machines Corp. among others.
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CRM Outsourcing Market 2021-2025: Key Highlights
- CAGR of the market during the forecast period 2021-2025
- Detailed information on factors that will assist CRM outsourcing market growth during the next five years
- Estimation of the CRM outsourcing market size and its contribution to the parent market
- Predictions on upcoming trends and changes in consumer behavior
- The growth of the CRM outsourcing market
- Analysis of the market’s competitive landscape and detailed information on vendors
- Comprehensive details of factors that will challenge the growth of CRM outsourcing market vendors
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