Customer Experience, Service & Success

Cyara announces NICE CXexchange Marketplace Availability

Cyara partners with NICE to provide unmatched quality assurance for every aspect of the contact center environment to NICE CXone customers

Cyara, the creator and leader of the AI-Powered Customer Experience (CX) Assurance category, today announced that its offerings are now available on the NICE CX exchange marketplace. Through this listing, Cyara aims to amplify its impact in the CX industry even further and provide cutting-edge solutions to a broader network of businesses.

As companies are moving their contact center platforms to the cloud, they need a way to assure this major initiative before, during and particularly after the migration. This is critical to ensuring the success of the initial deployment and the scalability of the integrations between the CCaaS provider and other systems (e.g. CRM, order management) required to deliver great CX and ongoing monitoring to validate that the integrated customer journeys are performing as intended.

“By bringing Cyara’s innovative CX Assurance solutions to the NICE CX exchange marketplace, we enable the delivery of flawless customer experiences to contact centers globally,” said Alok Kulkarni, CEO and Co-founder of Cyara. “This drives further innovation and excellence across the entire contact center ecosystem. With this offering, we look forward to unlocking new levels of efficiency, effectiveness, and customer satisfaction.”

By making Cyara’s suite of solutions available on NICE CX exchange, these two market leaders are signifying a powerful collaboration that will allow businesses to deliver flawless customer experiences globally. Cyara’s solutions will help NICE customers:

  • Accurately size, scope and plan for migrations.
  • Accelerate the migration to the cloud while ensuring quality by reducing defects and unplanned work.
  • Provide lifecycle optimization for chatbots and voicebots that leverage conversational AI.
  • Assure that all the systems involved in delivering customer journeys perform cohesively at scale, ensuring that companies can deliver high-quality customer experiences at peak demand.
  • Monitor and identify technical and experiential issues swiftly, allowing for rapid resolution and minimized disruptions to customer service and ensuring more efficient operations.

“Cyara is driving the modernization of quality assurance processes for organizations, regardless of their current digital transformation stage. Their commitment to innovation and their industry-leading solutions make them the go-to provider for streamlining CX assurance processes,” said Barry Cooper, President, CX Division, NICE. “Together, we empower our customers to deliver exceptional customer experiences, all while maintaining the highest level of service quality. We are excited to offer Cyara on NICE’s CXexchange.”

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