Business/Customer Intelligence & Data Science

Dialpad named to the Inc. 2023 Best in Business list

Ai-Powered platform recognized on 4th annual list alongside 215 private companies putting purpose ahead of profit Dialpad for Good helps underrepresented founders and small businesses scale their technology efforts DialpadGPT, an industry-specific LLM powered by 5B+ minutes of proprietary data, showcased AI industry excellence

Dialpad, Inc.—the industry-leading Ai-Powered Customer Intelligence Platform—has been named to the Inc. 2023 Best in Business list in the program’s first-ever AI & Data category. The award honors companies that have made an extraordinary impact in their fields and on society and recognized Dialpad for its efforts in putting purpose ahead of profit.

Year after year, Dialpad explores ways to expand its Dialpad for Good initiatives, offering programs for entrepreneurs, nonprofits, and community leaders looking to scale revenue or impact. Earlier this year, Dialpad announced the expansion of its Tech for Black Founders (TFBF) program, supporting underrepresented founders and small businesses in and beyond the technology sector by providing free access to Dialpad’s best-in-class business phone and video meetings. To date, the program has worked with over 140 Black-owned businesses across the U.S. and Canada, in a range of industries from tech, finance, and real estate, to community businesses, accounting for over $700K offered per year in free products and discounts.

“Our mantra at Dialpad has always been to do the right thing, and we’re thrilled to be recognized for our efforts to fulfill that mission,” said Craig Walker, CEO and Co-founder of Dialpad. “We’re incredibly proud of the company’s contributions to support the communities we serve as well as champion companies, non-profits, startups, and founders who can benefit from the tools and capabilities of a platform like Dialpad.”

Dialpad also made a significant positive impact on the AI industry in 2023 with the launch of its domain-specific LLM, DialpadGPT, designed to cater to the evolving needs of today’s businesses and their employees. With features that automate tasks, making teams more productive and allowing them to better understand their customers, DialpadGPT has allowed enterprises to adopt AI in a way that is accessible, cost-effective, secure, and scalable.

“Being named to the Best in Business list is a rare and special honor. These honorees demonstrate the foresight, caring, and dedication to prioritize positive impact—impact on their community, on their industry, and the environment, and even on society as a whole,” said Eric Hagerman, Special Projects Editor at Inc.

In addition to the Inc. 2023 Best in Business list, Dialpad has been recognized across the industry this year. The company was awarded the 2023 Aragon Research Women in Technology Award, included on the Forbes Cloud 100 list for 2023, and recognized as a Google Cloud Technology Partner of the Year for Productivity and Collaboration.

The list can be found in the Winter issue of Inc. Magazine (on newsstands December 12). To learn more about Dialpad’s Ai-Powered solutions, visit and follow along on the blog, X, LinkedIn, Facebook, and Instagram.

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