Conversational AI

Dubber Launches on NUWAVE’s iPILOT Platform

conversational ai platform
  • NUWAVE to deploy Dubber as a standard optional feature on the NUWAVE iPILOT Platform for Microsoft Teams Calling
  • Provides easy Dubber provisioning for selectable and valuable functionality available for all NUWAVE partners and customers

Dubber Corporation Limited (ASX: DUB) (Dubber) announced that it has signed a Foundation Partner agreement with Nuwave Communications, Inc. (NUWAVE). NUWAVE, based in Las Vegas, Nevada, is one of the fastest growing providers of Microsoft voice services in North America and a key player in the Microsoft Operator Connect calling program.

Dubber Unified Conversational Recording (UCR) and voice data services are now integrated into iPILOTTM and available to all NUWAVE clients from August 1.

Microsoft Teams has more than 270 million monthly active users, making it the world’s fastest growing and most popular business communication suite. NUWAVE is a global communications and cloud platform as a service provider with a focus on simplification, automation, and innovation. They continue to provide many industry-first solutions which facilitate customer cloud communication adoption.

Steve McGovern, Dubber CEO: “NUWAVE is an outstanding partner that has ‘cracked the code’ with Microsoft Teams Voice services. They attack and remove complexity at every level, making it simple and easy for service providers and enterprises through iPILOT to quickly get the most out of their Microsoft Teams environments. They are an ideal partner for Dubber as we both work to enhance customer value and revenue for service providers in their Teams deployments.”

“We are seeing continued momentum for our Foundation Partner model in which Dubber’s unified conversational recording platform is embedded as standard, providing immediate and accretive revenue to both ourselves and our partners.”

Mark Bunnell, NUWAVE COO: “We are excited to be partnering with Dubber. Dubber’s unique scalability fits perfectly with our view of what cloud voice users, enterprises and service providers are demanding.  By integrating Dubber into iPILOT, we’re able to build on our iPILOT platform and provide service providers with extremely valuable, margin enhancing services that in return will help their customers extract even more value from their voice and video calls.”

As a Foundation Partner, NUWAVE will provide partners and customers with the option to instantly provision access via iPILOT to Dubber’s industry-leading conversational recording capabilities as an entry level solution at no cost to NUWAVE customers and partners.

NUWAVE and its partners can then choose to work with Dubber to introduce customers to richer and more comprehensive conversational recording and AI solutions to address a broad range of business needs by unlocking valuable information and insights from conversations across their voice and video calls.

Dubber supports differentiation and revenue opportunities for service providers that continue to scale their voice services to enterprise, SME and government customers on Microsoft Teams. Dubber’s Unified Recording and Conversational Data and AI services enable compliance, training, customer service, dispute resolution and remote workforce enablement without the requirement for hardware or capital expenditure.

As a unique platform provider and carrier in Microsoft’s Operator Connect Accelerator Program, NUWAVE has developed a powerful provisioning and “lifecycle” management cloud based platform for Microsoft voice users called iPILOT. The iPILOT platform allows carriers, cloud service providers and enterprise organizations to quickly and easily deploy Microsoft Teams Voice services including rapid migration, provisioning, capacity management, support, integration and analytics.  It automates for both Direct Routing and Operator Connect capabilities while also providing support for carrier hosted SBCs (session border controllers), on-premises SIP trunks, and “bring your own Network” for carriers and operators.

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