Customer Engagement

EngageSmart Appoints Chief Customer Officer, Enterprise Solutions


EngageSmart, Inc. (NYSE: ESMT), a leading provider of vertically tailored customer engagement software and integrated payments solutions, has appointed Mark Daoust as Chief Customer Officer, Enterprise Solutions. In this role, Daoust will oversee Implementations, Onboarding, Pricing, Settlement Operations, Client Services, and Customer Success across EngageSmart’s Enterprise solutions including InvoiceCloud, HealthPay24 and DonorDrive.

Daoust has over 25 years of experience in the enterprise technology space. He spent nearly 15 years at Hewlett-Packard Enterprise where he held a variety of leadership positions including as the Vice President of Operations and Services. In this role, he was responsible for leading a 350-person team focused on enablement, implementation, delivery, and support for seven software-as-a-service (SaaS) products including digital archiving, compliance, and eDiscovery. Following, he served as the Chief Customer Success Officer at Quickbase, a leading no code/low code SaaS platform, where he built a new Customer Success function from the ground up to serve over 6,000 customers. During Daoust’s tenure, Quickbase grew from $80m to $180m ARR and was recapitalized under Vista Equity in 2019.

“Mark’s proven track record of leading high-performing, customer-focused enterprise technology organizations makes him the ideal fit to further the strategic development of our customer success, implementation, and customer service teams,” said Kevin O’Brien, president, EngageSmart Enterprise Solutions. “EngageSmart is an organization powered by great people who are dedicated to putting our customers first—Mark is no exception. We are thrilled to welcome him onboard.”

“EngageSmart offers customers unique solutions to some of the biggest customer engagement and payments challenges with an unmatched commitment and hands on approach,” said Mark Daoust. “I am looking forward to contributing my expertise and working alongside the EngageSmart team to build upon their success, and further elevate what I believe to be an already stellar customer and client experience.”

Daoust earned his B.S. in Commerce from Santa Clara University and his M.B.A. from Boston College.

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