ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it is sponsoring the CCW Executive Exchange Series August 2023 at the Grand Hyatt in Denver on August 9th thru 11th. Mike Hallowell, Global Head of Sales at ibex, will host a roundtable of fellow industry leaders for a provocative discussion on how AI will impact the contact center.
“ibex is proud to sponsor the CCW Executive Exchange in Denver and we look forward to engaging with industry leaders and key decision-makers on the latest customer experience (CX) trends, best practices and new technologies,” said Hallowell. “From exciting next-generation AI technology to predictive personalization, businesses of all sizes should be focused on improving their CX—or risk losing customers to more nimble and scalable competitors.”
Featured topics in Denver will include the future of work, next-generation technologies, and digital transformation. In addition, there will be an intriguing roundtable discussion, hosted by Hallowell, on the rise of generative AI and its potential impact on CX.
“There is no doubt that AI will have a significant impact on CX,” Hallowell added. “Some view AI as a threat, while others view it as the greatest empowering tool the contact center has ever seen. As industry leaders, it is our responsibility to chart the path forward.”
The CCW Executive Exchange Series is an exclusive gathering for key decision-makers. All attendees influence CX and customer contact operations at the strategic level with an active need for solutions.
ibex combines its award-winning AI-enabled Wave X technology platform with an amazing employee culture and agent experience to deliver next-level CX solutions for some of the world’s most recognizable brands.
Check Out the New MTC Podcast. For more such updates, follow us on Google News Martech News