Market Intelligence

Info-Tech Research Group Enhances Supply Chain Visibility

Manufacturers are witnessing operational transformations, efficiency gains, and improved customer relationships by enhancing durable goods tracking through revolutionary technologies. The global IT research and advisory firm's latest resource provides insights on how the integration of control tower systems can reshape the manufacturing industry.

In the fast-paced landscape of manufacturing and durable goods industries, seamless supply chain operations have never been more critical. Manufacturers face challenges in timely product delivery, supplier reliability, and customer satisfaction while striving to enhance operational efficiency in a cost-sensitive environment. Addressing these complexities is the concept of control tower integration. To help the manufacturing industry overcome these ongoing challenges, Info-Tech Research Group has published its latest industry blueprint, Harmonizing Complexity: Control Tower Integration. This comprehensive research provides manufacturing IT leaders with insights to harness exponential technologies such as artificial intelligence (AI), machine learning (ML), and the Internet of Things (IoT). By leveraging emerging technologies, organizations can access timely data crucial for driving operational excellence and ensuring customer and employee satisfaction.

“The manufacturing industry faces a formidable challenge in meeting customer demands characterized by increased technology adoption, shorter lead times, greater transparency requirements, and decreased tolerance,” says Kevin Tucker, advisory practice lead at Info-Tech Research Group. “The technology ecosystems that manufacturing businesses can adopt are drastically changing, and the new solutions that they are adopting call for significantly different skill sets.”

According to Info-Tech’s recently published research, manufacturers can face significant challenges in integrating control towers, primarily due to ineffective collaboration between IT and OT. Many of these organizations operate in silos, leading to poor communication and hampering integration efforts. The industry also struggles with the complexities of legacy systems and intricate supply chain operations that involve multiple suppliers, manufacturers, and distribution networks. Furthermore, a shortage of skilled specialists capable of effectively managing and operating a modern control tower exacerbates these challenges.

“The manufacturing industry has traditionally held onto legacy equipment as long as it continued to make money without being exposed to excessive risk,” explains Tucker. “With the market shifting toward a cloud model and integration with legacy on-premises solutions becoming less viable, it is no longer practical to keep legacy equipment in place.”

The firm’s blueprint highlights several control tower integration service capabilities designed to tackle the challenges of the manufacturing industry. These capabilities, listed below, can facilitate real-time information sharing among customers and businesses to enable more efficient operations and better decision-making:

  • Control Center: Streamlines operations through orchestration, visualization, and collaboration.
  • Communication Services: Enables real-time information sharing via collaboration, sensing, analysis, planning, and response.
  • Decision Management Services: Optimizes demand, inventory, and supply management decision-making.
  • Integration Services: Facilitates seamless data exchange through protocols, sensing, and integration.
  • Advanced Intelligence: Leverages AI, ML, and deep learning for actionable insights.

As manufacturers navigate the demands of a rapidly changing market landscape, implementing a supply chain control tower is not just a strategic advantage but a fundamental necessity for sustainable growth. Info-Tech advises that by providing real-time insights and enabling proactive decision-making, control towers offer a competitive edge in the industry, ensuring that manufacturers can adapt swiftly to market changes, optimize operations, and maintain high levels of customer satisfaction.

For exclusive and timely commentary from Kevin Tucker, an expert in the manufacturing sector, and access to the complete Harmonizing Complexity: Control Tower Integration blueprint, please contact

Info-Tech LIVE 2024

Registration is now open for Info-Tech Research Group’s annual IT conference, Info-Tech LIVE 2024, taking place September 17 to 19, 2024, at the iconic Bellagio in Las Vegas. This premier event offers journalists, podcasters, and media influencers access to exclusive content, the latest IT research and trends, and the opportunity to interview industry experts, analysts, and speakers. To apply for media passes to attend the event or gain access to research and expert insights on trending topics, please contact

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