Customer Experience, Service & Success

ISG to publish reports on Next-Gen ADM Services, Solutions

Upcoming ISG Provider Lens™ reports will guide enterprises evaluating providers of application development services and platforms that help improve business performance

Information Services Group (ISG), a leading global technology research and advisory firm, has launched a research study examining providers of next-generation application development and maintenance (ADM) services and low-code/no-code development platforms aimed at boosting business agility and improving customer experience.

The study results on ADM services will be published in a series of comprehensive ISG Provider Lens™ reports, called Next-Gen ADM Services, scheduled to be released in October. The geographically focused reports will cover providers offering services including agile application development, application managed services, application quality assurance, continuous testing and AI-enabled application development and maintenance. At the same time, ISG will publish a second report, Next-Gen ADM Solutions, covering providers of low-code and no-code (LCNC) development tools.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

ADM services leverage software capabilities to integrate across all business layers, generating new data sources and achieving enterprise agility. Meanwhile, user-friendly low-code and no-code (LCNC) development platforms allow even users without software development backgrounds to configure and develop applications.

“Harnessing the potential of ADM services and LCNC solutions, enterprises can now fast-track application development with unprecedented efficiency,” said Iain Fisher, director, ISG Provider Lens Research. “Our studies showcase vendors and service providers empowering businesses with the agility to adapt and thrive in a digital-first environment.”

For the Next-Gen ADM Services study, ISG distributed surveys to nearly 100 ADM service providers. Working in collaboration with ISG’s global advisors, the research team will produce six quadrants representing the ADM services the typical enterprise is buying, based on ISG’s experience working with its clients. The quadrants are:

  • Agile Application Development Outsourcing, evaluating providers that offer ADM expertise spanning the complete application development and management landscape, covering large and highly complex application environments that can span multiple geographic locations, technology layers and development stages.
  • Agile Application Development Projects, assessing providers of agile application development services with clearly defined scope. These providers usually offer specific knowledge and skills for projects that vary from small mobile applications to large solution implementations, with typical engagements lasting less than 18 months.
  • Application Managed Services, evaluating service providers that manage clients’ defined application portfolio in production. Services include application support, enhancements, platform upgrades, security, bug fixes, and troubleshooting. The quadrant also assesses providers’ capability to integrate AI and GenAI into the managed services lifecycle.
  • Application Quality Assurance covers providers of comprehensive quality assurance programs that can encompass a client’s entire application portfolio. These programs may include assessments, design, implementation, and managed services, and they should offer training for developers, testers and operators.
  • Continuous Testing Specialists, assessing providers of automated testing services for continuous application testing, delivering quality with the speed of agile development. Providers should offer large-scale testing and continuous integration for complex systems, such as ERP and e-commerce, with test cases to demonstrate their abilities.
  • AI-enabled Application Development and Maintenance (AI-ADM), evaluating providers using technologies such as ML, natural language processing (NLP) and AI- and GenAI-based tools to enhance application development by minimizing repetitive and manual tasks.

Reports will cover the global next-gen ADM services market and examine services available in Brazil, Asia Pacific, Europe and the U.S. ISG analysts Akhila Harinarayan (Asia Pacific and the U.S.), Pedro L. Bicudo Maschio (Brazil), and Oliver Nickels (Europe) will serve as authors of the reports.

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