Customer Engagement

Khoros Integrates Trustpilot to Khoros Care

Khoros’s integration with Trustpilot saves brands time as they can manage reviews alongside everyday social care

Khoros, the leader in digital-first customer engagement software and services, today announced its integration with leading review platform, Trustpilot. This partnership enables brands to improve customer experiences and increase their customer satisfaction by reducing the time taken to respond to queries in the Khoros platform.

Through this integration, Khoros users can monitor, review, and respond to the customer feedback they receive on Trustpilot as soon as it’s published through a single interface within Khoros Care. For social teams managing brand reputation and social care, and for contact centers handling high volumes of engagement on every channel, this new integration strengthens Khoros Care’s capabilities as a unified engagement tool.

With Trustpilot representing over 893,000+ domains and with 167+ million reviews to date, it is one of the largest online review communities. Businesses can also use Khoros’s analytics to unpack and understand the customer sentiment behind Trustpilot service reviews. They can also compare reviews with other customer service channels and use these valuable insights to convert their customers into their biggest brand advocates.

Khoros expands its Care product by adding Trustpilot to its growing list of channels available for brands to manage consumer interactions. This list includes Google Business Messages, Apple Messages for Businesses, WhatsApp for Businesses, Facebook Messenger, and now Trustpilot.

Our partnership with Trustpilot is an exciting moment for Khoros and our customers. Brands need to meet their digitally savvy consumers with a quick and seamless experience,” said Chris Tranquill, CEO of Khoros. “As the leading customer review platform in Europe, integrating Trustpilot strengthens our customer’s holistic omnichannel management. Convenience and speed are key to driving success with customer engagement, so we are thrilled to be at the heart of innovation in this space.”

Briarley Laban, Senior Director of Technology Partnerships at Trustpilot, said, “Trustpilot plays a pivotal role in helping businesses utilize their reputation to drive growth, and we have found a great partner in Khoros. By allowing mutual customers to engage with Trustpilot reviews within Khoros Care, we accelerate our shared mission to provide simple solutions that create lasting customer advocacy. We are excited to see how our mutual customers utilize this integration to build stronger digital communities.”

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