Customer Experience, Service & Success

MAI Voice Focused on Growth with acquisition of Quality Voices, LLC

Deal adds strategic resources and broadens MAI Voice’s reach into new sectors, including political and non-profit
MAI Voice

MAI, a privately held, Chicago-based 3PL company specializing in warehousing, fulfillment, and omnichannel contact services, today announced it has acquired Quality Voices, a privately held call center operator based in Jonesboro, Arkansas. This acquisition fortifies MAI Voice’s footprint in the southern United States while adding political and non-profit expertise to its proven solutions for e-commerce, home services, retail, government, education, technical services, roofing, research and surveying, travel, and healthcare.

“It is not often that you find an organization so closely aligned with your business values as we have in Quality Voices,” said Gary Reno, CEO of MAI Voice. “Their comprehensive U.S.-based contact center services will seamlessly integrate with our offerings, reinforcing our commitment to deliver high-quality, innovative services and support for the best customer results.”

As a world-class provider and early adopter of advanced technology and telephony systems, MAI Voice is dedicated to adapting to changing client needs. MAI Voice’s expanded service offerings include live-agent support, chat services, email management, interactive voice response (IVR), self-help solutions, appointment scheduling, research assistance, survey management, and a range of AI-driven options.

Quality Voices’ value-driven, employee-centric approach aligns perfectly with MAI Voices’ core values. “MAI Voice is a great fit with our company culture and underscores our commitment to investing in employees to achieve the highest customer success. We look forward to working closely with our new colleagues as we optimize synergies for outstanding service and support,” says Derek Tutolo, CEO of Quality Voices.

In 2023, MAI Voice acquired WASI, a privately held call center operator based in Omaha, Nebraska, to enhance its technology offerings and serve additional industry segments.

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