Customer Data Platform

OneTrust enables personalized experiences using Adobe Real-Time CDP

Enabling marketers to accelerate first-party data strategies and thrive in a world without third-party cookies

OneTrust, the market-defining leader for trust intelligence, today announced it is partnering with Adobe to offer the capabilities of OneTrust Universal Consent and Preference Management (UCPM) with the Adobe Real-Time Customer Data Platform (CDP), part of Adobe Experience Cloud. Adobe was recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Customer Data Platforms. We believe, through the partnership, OneTrust will empower marketers and data stewards to cultivate trust by giving customers control of how data is used by brands and increase marketing ROI by powering personalized experiences that reflect an individual’s preferences, all while automating privacy compliance with global laws.

The integration of OneTrust UCPM with Adobe Real-Time CDP will enable marketers to navigate changes in how they capture, access, and activate data, driven by the deprecation of third-party cookies and proliferation of data privacy laws, while meeting consumer demand for heightened personalization. Now, brands can combine customer data from all of their channels into unified profiles that also include customers’ communication and privacy preferences. Any changes to a customer’s preferences are instantly stored and reflected in future interactions with a brand. This will provide the foundation for marketers to capture, store, enforce, and activate consent—at scale—to deliver highly personalized and consistent experiences leveraging first-party data.

According to Gartner, “First-party data can strengthen customer relationships by enabling companies to provide more personalized, relevant experiences.”1 Gartner also states, “Central to most privacy laws is the challenge of providing users with clarity and control over their personal information and how it is used. Digital marketing leaders need a clear overview of the consent and preference management ecosystem to design experiences that meet this challenge.”2

“In today’s digital landscape, where privacy concerns and the demand for personalized experiences intersect, first-party data emerges as the critical path forward,” explained Blake Brannon, Chief Product and Strategy Officer at OneTrust. “By partnering with Adobe, we’re paving the way for brands to excel in striking this balance, transforming how they connect with customers, respect their preferences, and ultimately, achieve a higher marketing ROI.”

“Organizations rely on Adobe Real-Time CDP to unify disparate data into real-time profiles, that can then be activated across any marketing channel,” said Ryan Fleisch, Senior Director at Adobe. “The joint capabilities of OneTrust and Adobe are an important unlock for marketers, enabling teams to drive personalization at scale while also building trusted, consent-driven relationships with customers.”

OneTrust’s integration with Adobe Real-Time CDP enables marketers to:

  • Enrich customer profiles and deepen their understanding of customer behavior and interest by collecting and storing customer-provided preferences
  • Deliver personalized experiences at scale using audience segments built on first-party data and consent
  • Adhere to data privacy requirements, build trust with customers, and minimize disruption to marketing workflows with automated consent management

Dive deeper into OneTrust and Adobe:

  • Attend the webinar: Permission-Based Personalization: The Power of OneTrust and Adobe
  • Read the blog: Powering Privacy-First Personalized Experiences
  • Visit OneTrust at booth #249 at Adobe Summit, March 26-28. Attend the breakout session with OneTrust and Adobe, Permission-Based Personalization: Integrating Consent, on March 27 from 2:30-3:30 pm PDT

Gartner, What Digital Marketing Leaders Need to Know About Collecting and Using Customer Data, 9 January 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner, Market Guide for Consent and Preference Management for Marketers, Andrew FrankTia Smart26 September 2022.

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