Customer Experience, Service & Success

ResultsCX named ‘Disruptor’ in Avasant’s Assessment

Report Highlights Company’s Contact Center Technology, Customer Satisfaction Focus, and Growth

ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and 500 firms, was recognized as a ‘Disruptor’ in Avasant’s Contact Center Business Process Transformation 2023–2024 RadarView™ assessment. Avasant, a leading management consulting firm, acknowledged ResultsCX’s technology-driven strategy, history of elevating consumer experience, and acquisition-focused expansion.

The assessment highlights ResultsCX’s seventeen years of industry expertise in delivering personalized CX services around the globe. Analysts lauded the company’s sophisticated use of AI, ML, chatbots, and sentiment analytics, as well as its integration of large language model APIs. They specifically praised its SupportPredict solution’s application of these technologies in addressing contact center queries and supporting agents with customer satisfaction insights. Avasant also reported on the company’s growth through acquisitions of companies such as Zevas Communications and 60K and the opening of a contact center innovation hub in Honduras to expand ResultsCX’s Latin American footprint.

“The ‘Disruptor’ recognition from Avasant reflects our unwavering commitment to drive innovation and highlights the transformative power of Digital CX capabilities to elevate customer interactions and build lasting relationships,” said Rajesh Subramaniam, CEO of ResultsCX. “Our strategic focus on acquisitions has been pivotal to our growth, and amid the current economic slowdown, it’s important to note our acquisitions are not just about expanding our capabilities across geographic areas – they signify our commitment to adaptability and resilience.”

Avasant’s Contact Center Business Process Transformation assessment evaluated 28 of the top contact center service providers and measured their abilities in categories including practice maturity, domain ecosystem, and investments and innovation, offering insight to organizations seeking to transform or enhance their customer service delivery.

“The evolution of contact centers, driven by rising customer expectations and technological advancements, is evident, and ResultsCX has adopted a technology-driven approach to meet its clients’ needs,” said Aditya Jain, Research leader at Avasant. “Its focus on a global expansion strategy, catering to diverse industries while providing tailored solutions for clients, has placed ResultsCX as a ‘Disruptor’ in Avasant’s Contact Center Business Process Transformation 2023–2024 RadarView.”

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