Observe.AI, the live conversation intelligence platform for contact centers, today introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance. Unlike generic models like GPT, Observe.AI’s proprietary large language...
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, today announced new functionality in its real-time agent guidance product, RealTime. By combining comprehensive real-time and post-interaction analytics...
Invoca, a recognized leader in conversation intelligence AI, today unveiled new capabilities that leverage a combination of generative AI, large language models (LLMs), voice biometrics, and patented machine-learning technologies to...
ZoomInfo (NASDAQ: ZI), the go-to-market platform to find, acquire, and grow customers, has released new and enhanced product features to help businesses unlock insights, engage customers, and win faster. Generative AI...
Symbl.ai, the human intelligence platform, today announced the release of a powerful new set of purpose-built APIs to improve business outcomes with conversation intelligence for outbound calling. Symbl.ai’s Communications Intelligence...
Authenticx, the new standard in healthcare for listening to customer voices at scale, has appointed Eric Prugh as its Chief Product Officer to further the company’s product vision to help healthcare enterprises...
CallMiner, a leading provider of conversation intelligence to drive business performance improvement, today announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a...
Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales and marketing outcomes, today announced...
UJET, Inc., the intelligent, modern contact center platform, today announced a new, strategic partnership with Alvaria and Google Cloud. The partnership enables enterprise contact centers to integrate and leverage Alvaria’s...
Nextiva, the leading conversation platform, today announced its acquisition of Simplify360, an AI customer experience platform based in India. Simplify360 uses AI and automation to enable 5,000+ global businesses to...
