Uniphore, a leader in conversational AI and automation today announced it has acquired Red Box, the leading open enterprise platform for capturing voice, screen and metadata from conversations. Red Box’s proven track...
Today, Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail...
Quiq, the technology company creating the future of conversations between businesses and their customers, today announced an expansion of its services to the United Kingdom and Europe to meet a...
Interactions, the world leader in conversational artificial intelligence (AI), today announced that it has acquired another landmark patent. Extracting Natural Language Semantics From Speech Without the Use of Speech Recognition,...
Conversica, Inc., the leading provider of AI-powered conversation automation solutions for enterprise revenue teams, announced the findings of a new survey titled Chatbot Experience: How Satisfied Are Enterprise Buyers? The study found...
For the past 15 years, Ryan Greenhaw has been immersed in automation solutions purpose-built for healthcare, and has helped numerous organizations improve operational, clinical and financial performance. In his new role as...
Cogito, the leader in real-time coaching and guidance for the enterprise, announced its latest product innovations to transform real-time conversation intelligence in the contact center. Deployed to tens of thousands...
Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named as a Leader in the inaugural report: The Aragon Research Globe™ for...
Kore.ai, the world’s leading conversational AI platform and solutions company, today announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.0. The upgrade enables easier and more open...
mPulse Mobile, a leader in conversational AI and digital engagement solutions for the healthcare industry, announced the appointments of Jay Brookes to Chief Sales Officer and Brendan McClure to Chief...
