ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership to help companies improve contact...
Invoca, a recognized leader in conversation intelligence AI, today released its 2023 State of the Contact Center Report to pull the curtain back on how contact center agents work, what makes them happy,...
TextUs, the leading conversational texting platform has announced the release of its HubSpot integration, enabling users to send and receive two-way SMS from directly within HubSpot workflows and contact records....
Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that Marchex Engage...
Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced a new study from Forrester examining the key challenges facing enterprise customer experience (CX) programs...
Observe.AI, the live conversation intelligence platform for contact centers, today introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance. Unlike generic models like GPT, Observe.AI’s proprietary large language...
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, today announced new functionality in its real-time agent guidance product, RealTime. By combining comprehensive real-time and post-interaction analytics...
Invoca, a recognized leader in conversation intelligence AI, today unveiled new capabilities that leverage a combination of generative AI, large language models (LLMs), voice biometrics, and patented machine-learning technologies to...
ZoomInfo (NASDAQ: ZI), the go-to-market platform to find, acquire, and grow customers, has released new and enhanced product features to help businesses unlock insights, engage customers, and win faster. Generative AI...
Symbl.ai, the human intelligence platform, today announced the release of a powerful new set of purpose-built APIs to improve business outcomes with conversation intelligence for outbound calling. Symbl.ai’s Communications Intelligence...
