LivePerson’s State of Customer Conversations 2024 report reveals clear divide between business leaders and their customers on topics of AI adoption, enthusiasm, and education With only 50% of consumers feeling...
LivePerson, Inc. (NASDAQ: LPSN), the global leader in enterprise conversations, today announced that its Board of Directors has appointed John Sabino as CEO, effective January 10, 2024. Sabino will also become a member of the...
LivePerson (Nasdaq: LPSN), the global leader in enterprise conversations, has been named among Notable Vendors in Forrester’s new report, “The Conversation Automation Solutions For B2B Landscape, Q4 2023.” This marks the fourth...
NICE (NASDAQ: NICE) announced the closing of the acquisition of LiveVox (NASDAQ: LVOX). The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction...
mPulse, a leader in conversational AI and digital engagement solutions for the healthcare industry, today announced the acquisition of HealthTrio and Decision Point Healthcare Solutions, marking a significant milestone in...
LivePerson (Nasdaq: LPSN), the global leader in enterprise conversations, today announced that it has been named a Leader in G2’s Grid® reports for Bot Platforms, Conversational Marketing, and Live Chat. These recognitions are...
PolyAI, a global leader in conversational artificial intelligence (AI) and customer-led voice assistants, announced the launch of its second annual CX 100 Awards. As with its inaugural roster, the program...
Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024. Bise will oversee Inbenta’s IT infrastructure and lead...
Over 6,300 businesses have used Attentive AI since its launch in March 2023 With Attentive AI, top brands are seeing 160% more conversions and 114% more clicks compared to manual...
Authenticx, the new standard in healthcare for listening to customer voices at scale, ends 2023 on a high note after building on its 2022 momentum and enhancing its conversational AI models. Authenticx’s...
