Echo AI, the leading Generative Conversation Intelligence platform, has been included in Forrester’s recent report, ‘Generative AI Is The Catalyst For Change In The Contact Center.’ This report highlights the...
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), has announced new and enhanced generative artificial intelligence (AI) capabilities to advance post-interaction and real-time AI summarization features...
CallTrackingMetrics, a global conversation analytics company, today announced several major product enhancements designed to increase efficiency, affordability and simplicity for marketers. Number Pools for Faster Campaign DeploymentsCallTrackingMetrics has launched Number...
Customer Experience Automation Leader Humach today announced the launch of mAI Pilot, an artificial intelligence platform designed to improve the customer experience through digital agents and digital assist technology for...
Indemn, the pioneering conversational insurance platform, announced the launch of its AI-powered Agent Copilot, a first-of-its-kind SaaS solution for insurance agents, Managing General Agents (MGAs), and insurers. The product delivers...
Xiao-I Corporation, a leading cognitive intelligence company, announces an important partnership with a global e-commerce giant, renowned for its e-commerce platform and cloud computing services. This partnership is expected to...
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of the CallMiner App Marketplace, a one-stop destination for complementary partner technology applications and services, as...
Delivery management platform, Scurri, announced the acquisition of HelloDone, the UK-based, market-leading artificial intelligence (AI) platform which provides conversational AI solutions to retailers and brands. HelloDone’s industry-leading conversational AI solution answers post-purchase...
ZoomInfo (NASDAQ: ZI), the go-to-market platform to find, acquire, and grow customers, was recognized with TrustRadius Top Rated Awards for customer satisfaction in all six categories for which it was eligible....
NICE announced that Opus Research has named NICE a market leader in Conversational Intelligence (CI) in its 2024 Opus Research Conversational Intelligence Intelliview Report out of 18 vendors evaluated. NICE’s industry...
