Bright Pattern, the leading provider of omnichannel contact center software, today announces its partnership with CX Solutions, a Canadian-based customer experience consulting firm. CX Solutions is known for its structured approach to mapping out the customer journey, and driving innovation in customer experience with advanced technology and processes. Bright Pattern Contact Center will help CX Solutions provide the most effortless and personalized omnichannel technology to midsize and enterprise companies looking to revolutionize customer communications.
CX Solutions is a pioneer in customer experience and contact centers world-wide. Working with enterprise organizations, CX Solutions has led the charge in many large-scale omnichannel purchases to drive up efficiency and increase overall customer value. CX Solutions brings the best in consulting practices to help companies choose the right technology solution and achieve their return on investment.
“Bright Pattern has a leading edge customer experience enablement platform for all organizations large and small” says Frank Muzzi of CX Solutions. “We sought after a partner that has the ability to be nimble and a solution with the technical depth to help organizations achieve greatness.”
CX Solutions is solving common contact center pain points by partnering with Bright Pattern to provide a flexible, mature, scalable, compliant, and feature-rich omnichannel contact center platform. The cloud-first, native platform facilitates seamless conversations across all channels with customer-centric self-service and bot channels utilizing AI from IBM Watson and Google. The partnership between Bright Pattern and CX Solutions brings new innovation to companies via the cloud, reducing total cost of ownership and providing instant product upgrades through agile product release cycles.
“CX Solutions helps companies transform the customer experience they provide by identifying and reinventing the meaningful moments that matter most to customers,” said Brian Hays, Senior Vice President of Bright Pattern. “By understanding the customer journey and underlying needs of the customers, CX Solutions can future-proof an organizations customer experience. By pairing the consulting experience of CX Solutions with a powerful omnichannel platform like Bright Pattern Contact Center, companies can provide superior customer experiences that will differentiate them from competing companies in their industry.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the simplest and most powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized as a Market Challenger by Ovum and by Gartner as a leader in the Contact Center FrontRunners Quadrant.
About Bright Pattern
Bright Pattern provides the simplest and most powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
About CX Solutions
Customer Experience (CX) Solutions is a consulting organization headquartered in Toronto, Ontario, serving clients since 2015. CX Solutions provides technical and business consulting services and business process outsourcing to clients globally. In operation for over five years, CX Solutions has led many complex Request for Proposals (RFPs) for telephony, unified communications, information technology (IT), and call center outsourcing.
CX Solutions specializes in the following key areas:
- RFP development – specializing in telephone systems (cloud and on-premise).
- Contact Center Technology Assessments.
- Customer Experience Capability Assessments.
- Unified Communication Strategies.
- Process Re-engineering and Technology Solutions.