Customer Experience, Service & Success

Broadvoice awarded 2023 Global Excellence Award from AI Magazine

Broadvoice Named Best SME Cloud Communications Company

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced that it was named a winner of Acquisition International (AI) Magazine’s 2023 Global Excellence Awards for Best SME Cloud Communications Company.

The merit-based awards are selected through independent research from the business news outlet. They recognize innovative companies, teams and individuals who are driving change, surpassing expectations and excelling across the vast corporate landscape.

“In an era defined by unprecedented challenges and rapid transformations, the Global Excellence Awards serve as a beacon, spotlighting those who have not only weathered the storm but have emerged as trailblazers, setting new benchmarks for excellence,” noted AI. “From finance to technology, healthcare to sustainability and beyond, we celebrate the diverse spectrum of industries, recognizing outstanding accomplishments that have left a mark on the world of business.”

Broadvoice technology supports the ways small and mid-market businesses connect and interact with customers, regardless of the channel or location. The b-hive UCaaS platform delivers comprehensive communications capabilities, including cloud PBX, UC, collaboration features and integrations for Salesforce, Microsoft Teams, Zapier and Webhooks. Broadvoice CCaaS helps businesses reduce technological complexity while maximizing the ROI of business conversations using omnichannel experiences, sophisticated agent assistance tools and customizable scripts and queues.

“Our unrelenting focus on continuous innovation has allowed Broadvoice to deliver best-in-class communications systems that are easy to use and affordable,” said Broadvoice Chief Operating Officer Herb Pyles. “Earning AI Magazine’s Global Excellence Award confirms that we’re delivering critical business-building solutions that help our partners effectively scale their operations and boost customer experience.”

More information about the 2023 Global Excellence Awards can be found here.

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