Replicant positioned in Innovator Section of the Globe
Replicant, the leader in the Contact Center Automation market, today announced it has been positioned by Aragon Research, Inc. in the Innovator section of the Globe for Conversational AI. The...
Chatbots
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Omantel Embraces Conversational AI from Spitch and Datalyticx
Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based startup, will be launching Virtual Assistants to ensure better customer service and boost efficiency in...
Genesys Introduces AI Experience
Genesys®, a global cloud leader in experience orchestration, today introduced Genesys Cloud AI Experience, a new solution designed to help organizations optimize customer journeys through accelerated experience innovation powered by...
XSELL Technologies Receives ISO 27001 Certification
XSELL Technologies, a leader in conversational AI for contact center agent optimization, announced today that it has achieved ISO/IEC 27001:2013 certification for its Information Security Management System (ISMS). ISO/IEC 27001:2013...
Amelia Leads Again in Assessment of Conversational AI Vendors
Amelia, the leading Enterprise Conversational AI software company, today announced that Amelia has been recognized as a Leader in Conversational AI in Everest Group’s recent report, Conversational AI – Technology Vendor...
Balto Elevates Agent Experience in Contact Center with New Features
Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform...
Conversica Recognized as Best Fit for B2B Sales & Marketing...
Conversica, Inc., the leader in Conversational AI solutions for enterprise revenue teams, was named ‘A Strong Performer’ and cited as a best fit for aligned B2B sales and marketing teams...
CFMOTO Selects Cerence to Bring Conversational AI to automotives
Cerence Inc. (NASDAQ: CRNC), AI for a world in motion, today announced that CFMOTO (SSE: 603129.SS), a leading maker of motorcycles, all-terrain vehicles (ATVs), and more, has selected Cerence for conversational AI-powered interaction...
Sinch launches its AskFrank question-answering search engine
Sinch AB (publ), a global leader in cloud communications and mobile customer engagement, today announced it is launching AskFrank, its AI-enabled intelligent question-answering search engine. AskFrank integrates with a business’s...
Aspire Insurance Partners with Boost.ai to enhance UX
Boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, today launched a new case study detailing the results of their chatbot’s efforts since deployment with Aspire, a general...
