Omnichannel capabilities deployed in weeks accelerate time to value, automated text analytics enable deep customer understanding, Experience Agents take the right action in the moment TruGreen, Stanford Health Care, Personal...
Industry leaders shared insights on AI, partner ecosystems, and platform-driven marketing strategies Ansira Partners, Inc. (“Ansira”), the platform of record for brand-to-local ecosystems, hosted The Channel Effect, its sixth annual client...
Partnership gives NIADA members exclusive access to AutoRaptor’s AI-powered CRM platform with 35% discount AutoRaptor, the AI-first automotive CRM platform built exclusively for independent dealerships , is joining NIADA’s member benefit...
New capability enables organizations to guide customers through complex workflows using synchronized voice and mobile experiences with enterprise-grade trust, security, and compliance Ushur, the Agentic CX platform purpose-built for regulated...
Immersive technology is creating new ways to engage and convert. New Clutch research finds that 60% of consumers have used augmented reality (AR) or virtual reality (VR) technology, and more than half...
Knowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution. Cresta, the unified customer experience AI platform for human and AI agents, today announced the launch of Cresta Knowledge Agent, an...
Sprout earned the #1 spot in 59 of G2’s 2026 Winter Reports, including the Grid® Report for Social Media Listening Tools, Social Customer Service and the Enterprise Grid® Report for Social Media...
As RCS adoption accelerates across mobile platforms, WestCX enables healthcare and other regulated industries to move from notifications to trusted, two-way digital conversations Televox, part of WestCX under West Technology Group, today announced...
25-Year CX Veteran to Lead Customer Success Team for Combined Verint-Calabrio Enterprise Verint®, The CX Automation Company™, is doubling down on customer outcomes with the appointment of Teresa Anania as...
Multiply is the first hybrid AI + human media agency for B2B companies. Launches Self-Learning Advertising, where ads learn from company data and continuously improve.Multiply is the first AI-native media agency...
