New research reveals how enterprises are moving beyond scripted automation to outcome-driven Agentic AI, achieving 3x faster deployments, 80%+ containment rates, and double-digit CSAT improvements NiCE (Nasdaq: NICE) today announced the release...
Morgan Brings Over 20 Years of Experience to Drive Global Customer Experience KnowBe4, the world-renowned platform that comprehensively addresses human and agentic AI risk management, today announced the appointment of...
Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver scalable, secure,...
U.S. poll results and research highlight why data quality and evaluation matter as AI moves into enterprise-scaled production TELUS Digital, the global technology division of TELUS Corporation (TSX: T) (NYSE: TU)...
Scala today announced its launch from stealth alongside $8.5 million of funding, including a Seed round co‑led by Madrona and FUSE. The company is introducing the first-ever operational intelligence platform...
Seasoned financial services executive and McKinsey leader brings extensive digital transformation expertise to agentic enterprise customer experience platform ASAPP, the provider of an industry leading Agentic Customer Experience platform, today announced...
New Genesys Cloud Agentic Virtual Agent responsibly advances AI from conversation to autonomous action, enabling outcome-driven operations and elevating customer experiences at scale Genesys®, a global cloud leader in AI-Powered...
Recognition highlights company’s advanced CX technology platforms, analytics-driven insights, and outcome-based delivery ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE...
New executive hire to strengthen customer delivery as organizations standardize operations symplr®, a leading provider of enterprise healthcare operations software, today announced the appointment of Katie Patel as Chief Delivery Officer....
Veteran CX and BPO Sales Leader to Accelerate New Logo Acquisition and Enterprise Expansion iQor CXBPO™, a global leader in full-lifecycle customer experience business process outsourcing (BPO), today announced the...
