Coach evaluates 100% of support conversations, diagnoses performance issues, and implements fixes Lorikeet, the company that helps businesses create universal AI concierges for their customers, today announced the launch of...
Operator, Opportunities, LiveCSI, and Platform create a new operating model for how moderndealerships communicate, convert, and retain customers Numa, the leading AI platform for dealership customer operations, today announced the...
Company deepens investment in customer-inspired service as enterprise and mid-market customer demand accelerates WP Engine, a global web enablement company providing premium products and solutions for websites built on WordPress®[1],...
Forethought’s Multi-Agent Architecture Proven to Unlock Speed, Efficiency and Cost Reduction Across Every Customer Moment Forethought, the leader in agentic AI for customer experience, today announced a significant company milestone,...
NewReputation, a New York–based online reputation management company, reported strong growth in 2025 as AI-driven search features reshaped how people and businesses are evaluated online. According to the company’s 2025 Year-End...
Gladly recognized for Best Use of AI in Customer Service and Best AI-Driven Customer Experience in the inaugural year of the AI category Gladly, the customer experience platform purpose-built for...
New executive appointments bolster Syndigo’s partner ecosystem, customer-led data and platform strategy Syndigo, a global leader in Product Experience Management (PXM) solutions, today announced key updates to its executive leadership...
Authenticom Group of Companies, an affinity partner of the National Automobile Dealers Association (NADA), today announced it will unveil its Data Experience Management (DXM) Platform at the show taking place...
Survey results highlight operating model and AI-enabled discipline, not staffing location, as key drivers of service quality. As organizations scale customer experience, technical delivery, and business operations, leaders are rethinking...
Output Services Group (OSG), a leading provider of Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions, today announced the appointment of Doug O’Reilly as Chief Information Officer and Mark Marin as...
