Coveo, the AI solutions leader, and Sitecore®, the global leader in digital experience management software, today announced an expanded offering that includes the development of a new AI-powered search and recommendations solution for mid-market customers that will provide best-in-class capabilities, previously accessible only to enterprise-level customers.
The two companies have signed their intent to form a global reseller partnership, under which Sitecore will have exclusive rights to directly sell the new solution, as well as non-exclusive rights to directly sell the Pro edition of Coveo for Sitecore, the only AI-powered search and recommendations native application in the Sitecore marketplace.
Coveo and Sitecore have enjoyed a great technology partnership for eight years, garnering a proven track record of improving critical measurable business outcomes for Global 2000 customers.
“On our website, the search bar is the very first place most customers go, making it a critical function,” said Amy Gath, VP of Marketing, Formica. “The combination of Coveo and Sitecore has allowed us to deliver a great customer experience navigating through formica.com’s rich content and helped us achieve a double-digit increase in visitors with conversions up triple digits.”
Coveo is the preferred AI-powered search and recommendations solution for Sitecore’s enterprise customers and solution partners. Through its expanded offering, Sitecore will give mid-market customers the ability to build search-driven experiences that result in richer personalization and more relevant product and content recommendations that transform digital customer engagement. In addition, the ability for Sitecore to sell and support Coveo solutions directly will make it even easier for global customers to adopt and benefit from a united Coveo and Sitecore offering.
“We’re very excited about the evolution of our offering and the opportunity for this exclusive offering to Sitecore’s customer base,” Coveo CEO and Chairman Louis Tetu said. “Now, every Sitecore customer can quickly and easily use Coveo’s award-winning AI to be relevant and profitable in every interaction with their website visitors and ecommerce shoppers.”
“Building on the success Coveo and Sitecore have enjoyed with our joint enterprise customers, we are excited to now offer the power of Coveo’s best-in-class search capabilities to our customers in the mid-market, with our new seamless, joint offering within the Sitecore platform,” Faraaz Khan, executive vice president at Sitecore said. “The combination of Sitecore and Coveo has delivered value across many joint enterprise customers and we are pleased to offer this new solution for the mid-market as well.”
Customers can learn more about the expanded offering by visiting the Coveo booth at Sitecore Symposium, held November 4 to 7 in Orlando, Fla. Find out more at coveo.com/sitecore-symposium.
About Coveo
Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, commerce, contact centers, intranets and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, Dynamics and more. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.
Coveo is a trademark of Coveo Solutions, Inc. For more information, please visit http://www.coveo.com, and follow us on the Coveo blog, LinkedIn, and Twitter.
About Sitecore
Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.