Cresta, the leading contact center AI platform for human and AI agents, is now available on Google Cloud Marketplace, providing organizations with greater flexibility and cloud deployment options on Google Cloud Platform. This will make it easier for enterprises to discover and procure the tools they need to apply AI to their contact centers. Today’s announcement comes on the heels of recent innovations, including Cresta AI Agent and Cresta AI Analyst.
Cresta combines the best of AI and human intelligence to help contact centers discover insights and best practices, automate conversations and processes, and empower every team to work smarter and faster. Leading organizations like Cox Communications, Carmax, and Porsche trust Cresta to help save time and money, improve the customer experience, and accelerate revenue growth across every customer conversation.
Cresta’s presence on Google Cloud Marketplace and multi-cloud deployment options can help more enterprise customers accelerate contact center AI transformation. Key benefits include:
- Easy Access & Effortless Procurement: Google Cloud customers can quickly identify, evaluate, and acquire Cresta’s AI-powered solutions through pre-approved vendor relationships, streamlining the procurement process.
- Cloud Deployment Availability: Cresta’s solutions on Google Cloud Platform enhance scalability and flexibility, allowing customers to easily deploy AI tools tailored to their specific contact center needs while leveraging their existing cloud infrastructure.
- Financial Flexibility & Unified Billing: Customers can utilize their committed investments and spend toward Cresta solutions, reducing out-of-pocket expenses and facilitating quicker purchasing decisions. Automated billing integration also provides a unified invoicing experience, simplifying expense tracking and management.
- Security & Compliance: Cresta meets stringent validation processes to help ensure reliability and compatibility with all Google Cloud services. It is the first contact center AI provider to achieve ISO/IEC 42001 certification.
“We’re bringing Cresta to Google Cloud Marketplace to democratize access and simplify the deployment of next-generation AI for contact centers,” said Lukasz Szostak, VP of Partnerships at Cresta. “This allows us to streamline the procurement process for customers and enable organizations to more easily deploy our solutions – accelerating their AI transformation journey.”
“Bringing Cresta to Google Cloud Marketplace will help customers quickly deploy, manage, and grow Cresta’s contact center solutions on Google Cloud’s trusted, global infrastructure,” said Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud. “Cresta can now securely scale and support customers on their digital transformation journeys.”
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