Customer Experience, Service & Success

Customer Experience Leader Sitel Group® Wins Two Awards

customer experience services

The leading customer experience company wins Gold for Outsourced Contact Centre of the Year for Sitel® Serbia and Silver for Best Voice of the Employee Programme for Sitel MAX

Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, today announced it has won two awards in two different categories in the 20th European Contact Centre & Customer Service Awards (ECCCSAs) during its virtual event on March 16.

In its 20th, the ECCCSAs is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

As a global leader in CX management, Sitel Group delivers more than 4.5 million experiences every day. As a result of the company’s innovative approach to CX and dedication to improving the customer and employee experience one interaction at a time, they have been named as a winner in the following categories:

  • Best Voice of the Employee Programme, Silver
  • Outsourced Contact Centre of the Year – Sitel Serbia, Gold

“The ECCCSAs are known for being the gold star for industry recognition across Europe so we are honored to win these two awards,” said Olivier Camino, Global COO and Co-Founder, Sitel Group. “Sitel Group wouldn’t be the company it is today if it weren’t for our incredible associates and employees around the world who strive to deliver exceptional customer experiences. Without them, especially the outstanding and dedicated teams we have in EMEA, this recognition would not be possible.”

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