dunnhumby, the global leader in Customer Data Science, today announced that David Ciancio, Global Head of Grocery for dunnhumby, has been named to RIS’ “Influentials: Top Movers and Shakers in Retail for 2020” list. According to RIS, the fourth annual list “highlights the retail executives, analysts and solution providers who are shaping the retail landscape and developing and deploying cutting-edge technology.”
The top ten movers and shakers in retail for 2020 were chosen by the editors “for their contribution to the retail industry and their respective companies. From innovating technology to guiding the retail experience, these remarkable leaders are helping drive the future of the entire industry.”
“It’s an understatement to say David Ciancio is a customer experience expert. Ciancio brings 50 years of retail experience as an operator, marketer and strategist to dunnhumby and its clients,” wrote the RIS editors in their article “Influentials: Top Movers and Shakers in Retail 2020.” “Currently, Ciancio helps dunnhumby’s global clients grow their loyalty by creating better customer experiences and applying customer-led organizational change. He’s working on helping grocers anticipate changes in their merchandising, marketing, communications and forward planning — all based on consumer data.”
“I am very honored to receive this recognition from RIS. I have been very privileged throughout my career including leading some early industry innovations of technologies that simplified the customer experience of loyalty programs, developing real-time reward redemption at check-out, and enabling customers to lead how they identify themselves in loyalty programs, both in-stores and at fuel pumps,” said Ciancio. “But I think that I am most proud of helping organizations transform their strategies and practices to bring the customer to the board room. We call this being ‘customer first.’”
Along with his peers at dunnhumby, Ciancio is now helping grocery retailers around the world to respond to COVID-19 by making sure they are putting their “customers first.” Find out more at dunnhumby’s “Customer First Responses to Coronavirus” hub.