Customer Experience, Service & Success

Eric Ramsey Joins CCM / CX Leader O’Neil Digital Solutions

customer service experience

O’Neil Digital Solutions, the healthcare industry leader in Customer Communications Management (CCM) and Customer Experience Management (CXM), announced the appointment of Eric Ramsey in the role of National Account Sales Executive. This new hire further reinforces the organization’s commitment to cutting-edge CCM and CXM solutions designed for managed healthcare payers, including Medicare, Medicaid, commercial and providers.

In his new role, Ramsey will engage national managed healthcare organizations, leveraging ONEsuite©, O’Neil’s innovative CCM and CX platform to drive digital transformation across client communications and experiences.

Ramsey joins O’Neil with a proven 26-year track record and extensive experience within the Managed Healthcare and Financial Services space, including focus on secure web-based programs, storefronts, automated member ID card, fulfillment, dynamic kitting, digital web-based solutions in a secure environment, digital and offset print, cut sheet digital, inkjet web printing, data security (AT101, SOC2, HIPAA, HiTrust), VDP, Omnichannel, marketing communications, data management, and complex custom technology builds.

“Eric’s deep and broad experience further strengthens our 50+ years of expertise in Customer Communications and Customer Experience Management for the Healthcare industry,” says Mark Rosson, Executive VP Sales & Marketing, O’Neil Digital Solutions. “He is uniquely positioned to amplify ONEsuite©, O’Neil Digital Solution’s innovative, data-driven client engagement platform.”

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