Customer Engagement

HGS Canada Certified as a Great Place to Work® for 2023-2024

Hinduja Global Solutions

Hinduja Global Solutions (HGS) (listed in BSE & NSE), a leading and innovative provider of solutions in consumer engagement, digital customer experiences (CX), and business process management (BPM), today announced HGS Canada has been certified as a Great Place to Work®.

Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. The certification was based on employee feedback on workplace culture using the Great Place to Work® Trust Index Score.

“Our data shows that in comparison to peers, great workplaces benefit from better customer satisfaction, reduced turnover, and stronger financial performance. What’s more, work environments where trust is foundational are ripe for innovation, agility, resilience, and efficiency,” said Nancy Fonseca, Senior Vice President of Great Place to Work® Canada.

The Great Place to Work® Institute conducted an independent survey among HGS Canada employees seeking their feedback on the work culture at the company. The survey allowed employees to rate and review the company with a thorough assessment covering questions about job satisfaction, work-life balance, company culture and more. To gain certification, the company was required to achieve a survey score of 65% positive or more. HGS Canada’s results surpassed this threshold, leading to the company’s Great Place to Work® certification for 2023-2024.

“Being officially certified as a Great Place to Work® is a meaningful achievement for HGS Canada in recognition of the hard work, dedication, and commitment of each and every employee toward creating a positive and fulfilling workplace culture,” said Savita Jones, Senior Vice President – Operations, North America at HGS. “This certification is a testament to the HGS culture of fostering equal opportunity, diversity, and constant learning that empowers our people to enhance their success and deliver excellence to all stakeholders.”

HGS combines automation, analytics, and artificial intelligence with high quality talent and deep domain expertise to achieve superior outcomes in the areas of digital customer experience, back-office processing, contact centers, and HRO solutions. A global company with more than 21,600 employees spread across eight countries, HGS is making a difference to some of the world’s leading brands across verticals. Its mission is to innovate, optimize, and grow its clients’ business with the perfect balance of technology and people. This is made easy by the combined drive of all its people to deliver the best results in customer experience. HGS has a highly motivated and competent global workforce from diverse cultural, ethnic, and professional backgrounds.

HGS continues to invest in Canada, both from a labor and a digital perspective, expanding its reach into new provinces to bolster its bilingual capacity and allowing HGS to continue to grow with existing clients and to meet capacity demands of new clients.

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