Customer Experience, Service & Success

Hippo Video Gets ISO/IEC 27001

customer experience

Hippo Video, a market leader in the video customer experience segment, is thrilled to announce that as of January 2022, it is ISO/IEC 27001:2013 and SOC 2 Type 2 certified. These two certifications are the most important and internationally recognized accreditations in the data security and information space.

Hippo Video is also the first SaaS company in the Video Customer Experience space to have been certified ISO/IEC 27001:2013, published by the International Organization for Standardization (ISO), the world’s largest developer of voluntary international standards.

The certification focuses on requirements and controls for the systematic protection of information management such as financial data, intellectual property, employee details, and information entrusted by third parties. It positions Hippo Video as a leading provider of secure video experience solutions.

“Hippo Video aims to democratize video communication for businesses. ISO/IEC 27001:2013 will bolster the security of sensitive data handled and stored and enable seamless video communication for our customers,” says Karthi Mariappan, CEO and Co-Founder of Hippo Video

In addition to this, Hippo Video is also SOC2 Type 2 certified. This certification aims to ensure the privacy and safety of customer data and has adequate checks and balances in place in terms of infrastructure, tools, and processes. SOC 2 compliance applies to SaaS companies that manage and store customer data along with third-party vendors, partners, and support organizations the firm works with.

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