Customer Experience, Service & Success

Infobip ranked No.1 in Metrigy’s inaugural CPaaS MetriRank report

  • Infobip is ahead of all competitors among the global top ten
  • Customer obsession paying off as Infobip achieves maximum score for customer sentiment

Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider in analyst Metrigy’s first CPaaS MetriRank report. The report identifies the top ten players in the global CPaaS market, assessed against criteria that include market share, financials, market share momentum, product mix, customer sentiment, and customer business success.

Infobip received the maximum score for customer sentiment, customer business success, and product mix. Metrigy’s customer sentiment and customer business success scores are based on feedback from its annual survey of 1,695 companies across North America, Europe, and Asia Pacific.

Diane Myers, principal analyst responsible for Metrigy’s MetriRank reports, said“Infobip is the leader in our first CPaaS MetriRank report, number two in market share, and the highest product mix and customer sentiment ratings. With a stronghold in Europe, over the past two years, Infobip has extended its global reach and capabilities through key acquisitions.”

Silvio Kutić, CEO at Infobip, said“Our recognition by Metrigy as the number one CPaaS provider globally demonstrates the breadth and depth of our capabilities alongside our relentless focus on our customers – evidenced by our maximum score for customer sentiment. With the CPaaS market forecast to grow to $16.1 billion by 2027, according to Metrigy, we are continuing to innovate, with new AI services for instance, to remain the leading full-stack omnichannel communications platform for every platform.”

For more such updates, follow us on Google News Martech News

Previous ArticleNext Article