Customer Experience, Service & Success

iQor harnesses NICE CXone to drive digital transformation in CX

NICE CXone empowers iQor to set the standard for excellence in BPO customer experience

NICE (Nasdaq: NICE) today has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing solutions, is leveraging NICE CXone, the industry-leading, cloud-native customer experience (CX) platform, to unify and optimize all interactions and deliver an exceptional digital experience for clients across industries.

CXone facilitates iQor’s custom and agile solutions tailored to the specific needs of clients with the ability to quickly adapt as the marketplace changes. iQor incorporated CXone into Symphony [AI]TM, its generative AI ecosystem, to improve customer experience with real-time analytics, responses, and solutions derived from both NICE’s and iQor’s extensive industry experience and best practices. The integration of CXone’s digital and AI capabilities supports iQor’s ability to customize omnichannel experiences, empower data-driven decisions, and deliver unparalleled customer and employee experiences.

Prabhjot Singh, Chief Digital Officer, iQor, said, “Our partnership with NICE has enhanced our CX capabilities and agility to deliver unmatched customer experiences for our clients in all sectors, leading to a harmonious interplay between the human element and technology. This ease of doing business reaffirms our commitment to innovation and excellence in customer service.”

“Our partnership with iQor demonstrates the importance of understanding the customer journey from end to end,” said Barry Cooper, President, CX Division, NICE. “CXone’s customizability gives the BPO unlimited possibilities to succeed at a high level and set the standard for exceptional CX.”

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