Customer Experience, Service & Success

Localized CX Leader Lilt Named Organization of the Year

customer service experience

Lilt, the modern language service and technology provider, today announced it has been selected as an Organization of the Year by the Business Intelligence Group in the 2021 Sales and Marketing Technology Awards program, also known as The Sammys. The Sammys honor organizations and products helping to solve the challenges organizations have connecting and collaborating with prospects and customers.

“We are proud to reward and recognize Lilt for their innovation and dedication to helping both the organization using their technology and the ultimate consumer,” said Maria Jimenez, Chief Nominations Officer, Business Intelligence Group. “It was clear to our judges that their efforts will improve how we all connect with the brands we love for years to come.”

Lilt enables organizations to provide better, more personalized customer experiences globally by delivering human-powered, AI-assisted translations. The company manages a network of 60,000+ professional translators and equips them with the Lilt Platform, which uses AI to help them work five times faster than other translation tools. This gives companies like Intel, ASICS, WalkMe, DigitalOcean, and Canva everything they need to scale globally and better serve a multilingual customer base.

“Our mission is to help companies build global customer experiences that connect with everyone, no matter where they live or the language they speak,” said Lilt CEO Spence Green. “We are thrilled to be recognized for that work by the Business Intelligence Group.”

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