MetTel, a digital transformation and communications leader and four-time Gartner Magic Quadrant leader, has won three Stevie Awards in the 18th Annual Stevie Awards for Sales & Customer Service. This marks the 11th consecutive year MetTel has won a Stevie Award for customer service.
More than 2,300 nominations representing 51 countries and organizations of all sizes in virtually every industry were submitted this year for consideration in a wide range of categories. This year’s Stevie Award wins include Best Customer Engagement Initiative, Front-Line Customer Service Professional of the Year, and Customer Service Training Professional of the Year:
- MetTel’s Customer Assurance Program (CAP) was awarded the Best Customer Engagement Initiative Stevie Award. The CAP team’s establishment of trusted advisors and escalation experts has set a new industry standard, with groundbreaking ability to reduce response times and escalations. The program’s dedication to continuous improvement raises the bar for industry standards in customer experience and issue resolution.
- Michael Powell, Senior Project Manager of the Client Experience NCS received the Front-Line Customer Service Professional of the Year Stevie Award for his work with MetTel’s Client Experience New Client Services (NCS) team charged with activating services that led to 67 diverse technology solution implementation projects since 2022—helping clients by simplifying the adoption and support of MetTel solutions such as POTS Transformation, SD-WAN and Starlink, among others.
- Mark Probert of the Customer Training Service team was selected for the Customer Service Training Professional of the Year Stevie Award, recognized for his work driving MetTel’s Client Experience training program. Mark’s work included streamlining onboarding through FAQ video-based approaches and creating a microlearning-based new hire “Playbook.”
“Our ongoing success in customer service is a key differentiator that sets MetTel apart and establishes the foundation of trust with our clients,” noted Bryan Phelps, Executive Director, MetTel Client Experience. “Year after year, the Stevie Awards consistently recognize our team’s outstanding efforts, reinforcing our position as a leader in managing and enhancing our clients’ businesses. The recognition is a testament to our team’s relentless pursuit of excellence and our steadfast commitment to surpassing customer expectations.”
MetTel is one of the most decorated companies in the industry with:
- 30+ customer service awards since 2014
- 4 consecutive Leader designations in the Gartner Magic Quadrant for Managed Network Services (2020—2023)
- 2 Gartner Hype Cycles and one Tech Radar report highlighting MetTel for AI Networking
- More than $2.5 billion in task orders since 2020 on the $50 billion GSA Enterprise Infrastructure Solutions (EIS)
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