Customer Experience, Service & Success

Mission Control Expands PSA Resource Forecasting in Latest Release

customer experience services

Mission Control is a global, online project management and professional services automation (PSA) software system, native to Salesforce. With a suite of first-class features, it equips businesses with all the tools and processes needed to deliver consistently efficient projects across the board. For more information, visit

Mission Control, a leading, customer-centric Project Management platform by Aprika, today announced general availability for its February 2022 Release. New capabilities include the heavily anticipated Resource Forecasting capability and other features that deliver a modern customer experience, more powerful intelligence, automation, and agility.

“CEOs are prioritizing digital transformation to improve strategic decisions and productivity while maintaining the fast pace of the last year,” said Colin Johnson, Chief Executive Officer at Aprika. “Our latest release is designed to support the evolving enterprise and provide the agility and adaptability organizations need to meet the demands of the market. We feel this latest release provides organizations with the potential to supercharge their Project Management and Professional Services Automation (PSA) to become truly customer-centric.”

Resource Forecasting

Resource forecasting is the process of anticipating your organization’s resource needs over a future period of time. This enables expectations to be managed for existing and future projects and potential opportunities.

Our marquee enhancement in this release is a true resource forecasting game changer. This feature will provide customers with the ability to combine soft booked resource requests together with committed projects and holidays. The core benefit will be a single source of truth into the actual and anticipated resource demands on the business, providing insight into when additional resources need to be onboarded to account for increased workload.

Other key features in the February 2022 Release:

  • Checklist Item Kanban: this Kanban board provides the ability to manage Checklist Items through a workflow process. It enables users to collaborate with one another via Chatter, log time to record progress and keep the Status up to date using the interactive drag and drop cards.
  • Auto-generation enhancements: There are a raft of new generation methods that will enhance the options available to auto-generation new Projects directly from Salesforce Opportunities, providing even further flexibility to ensure service delivery commences as soon as possible, post sale.
  • Billing Generator: this new feature provides the ability to raise invoices for progress payments across multiple different Milestones / Phases of a Project simultaneously.
  • Role Availability Management: the Role Availability feature provides deeper flexibility in relation to tracking the hours and days each project resource is available, as well as automatically maintaining active billable targets.

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