MomentFeed, the leader in mobile consumer experience management for multi-location brands, announced today that Kyle Koch has joined the company as Global Vice President of Client Success.
In this capacity, he will oversee the company’s client success management, training and professional services functions, helping MomentFeed clients enhance their mobile customer experience through accelerated time to value and product adoption.
Prior to joining MomentFeed, Kyle served as Associate Vice President at Sprinklr. During his six-year tenure, he led the development of the organization’s Client Success and World Wide Professional Services functions and designed the global Center of Excellence focused on value acceleration and outcome-based delivery design.
“We believe Kyle’s experience scaling multiple client-facing business groups across early- and late-stage organizational maturity phases will provide both immediate and long-term benefits for our clients,” said Carey Bettencourt, Chief Client Officer at MomentFeed. “Kyle has a proven track record in building high-performing teams in hyper-growth environments. He will provide an innovative approach to outcome-focused client delivery and speed to value for all of our clients aiming to improve their customer experience (CX) through emerging digital technology.”
“Having been on the ground floor in working with enterprise clients in social media management technology, I know first-hand the obstacles these companies must confront when trying to scale those efforts in distributed, multi-location brand environments,” said Koch. “The customer of the future is mobile, and if meeting them where they are (on social) has been the main challenge of the last five years, meeting customers where they’re moving will be the challenge of the next five years. MomentFeed is best positioned to lead this industry transformation and help enterprise clients both compete and win on CX.”
MomentFeed helps multi-location brands, including Avis, Cricket Wireless, 99 Cent Stores, and Anytime Fitness, maintain a competitive advantage and drive revenue by getting more online consumers through the door. MomentFeed clients understand the importance of optimizing their online presence and leveraging insights for data-driven decision making and revenue growth — achieved by leveraging MomentFeed’s integration with industry-leading partners including Google, Facebook, Yelp, TripAdvisor, Instagram and many more.
MomentFeed’s mobile consumer experience management software enables multi-location brands to make their nearest location the best choice for every mobile customer. The Mobile Consumer Experience (MCX) management platform helps organizations manage consumer engagement at the store or field level, creating a mobile consumer experience that is more authentic, relevant and engaging for local consumers and directly drives in-store foot traffic across multiple channels, providing marketing attribution for each channel.