Customer Experience, Service & Success

Netformx SuccessXpert Automates CSM for Cisco CX Audits

Cisco Partner-ready CSM tool provides quick Time to First Value
customer experience services

Netformx®, a leader supporting the IT solutions lifecycle from presales to renewals for IT solution and service providers and distributors, announced today the General Availability of Netformx SuccessXpert™. The application enables Cisco Partners to automate and scale their customer success practice to deliver an excellent customer experience and meet Cisco program requirements.

Netformx SuccessXpert provides Time To First Value (TTFV) in weeks, not months since no professional services are needed. Partners can use SuccessXpert immediately to comply with Cisco Customer Experience (CX) Advanced Specialization tooling audits and then keep on using it to manage their customer success program daily. This ensures customer engagement on an ongoing basis to support timely subscription renewals and ensure the end-customer receives a better return on their investment and achieves their business outcomes.

SuccessXpert delivers ongoing value, and the actionable insights partners need to achieve successful business outcomes (SBO’s) by providing:

  • Automated, comprehensive Cisco data feeds and correlation that eliminate manual uploads
  • Deep Cisco program knowledge
  • Consumption-based customer success health scores
  • Simplified customer interactions based on custom playbooks or built-in templates
  • Automated alerts to ensure Cisco Lifecycle Incentive (LCI) rewards are earned and paid

In conjunction with the Power of 3 Netformx applications, partners have all the tools they need to comprehensively manage the full customer experience process and to maximize their LCI rewards, from presales to postsales and renewals.

Netformx Application Suite provides automation and insights to simplify the complexity of providing end-customers with future-ready IT solutions that increase profitability for Cisco partners and solution providers and leverage rewards and rebates. Users deliver a better customer experience from presales to renewal with ongoing access to consolidated, and digestible distributor and vendor data combined with applied logic to ensure users have the right data at the right time to deliver value to the customer throughout their digital transformation journey.

Supporting Quotes

Excellent customer experience is a competitive differentiator. SuccessXpert helped us to not only quickly pass Cisco’s CX Advanced Specialization audit, but we also continue to use it daily to maximize our LCI rewards and ensure ongoing customer engagement.

— Pat Henson, VP of Operations at Veytec

Netformx has unique expertise from years of demystifying Cisco programs and analyzing partner information from a vast array of data sources. We turn those insights into simplified processes to enable partners to optimize rewards and rebates throughout the customer lifecycle. Nowhere is that more important than the complex processes involved in customer experience management. Netformx SuccessXpert streamlines and automates that to ensure desired business outcomes are realized.

— Ittai Bareket, CEO at Netformx


  • Netformx SuccessXpert Datasheet

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