Next Generation of Infor CloudSuite CRM Now Available

Infor Continues to Help Organizations Enrich Customer Relationships
Next Generation of Infor CloudSuite CRM Now Available

Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor CloudSuite™ CRM, a cloud-based application that includes sales, customer service, marketing analytics and reporting tools. Part of the Infor Customer Experience suite of solutions, Infor CloudSuite CRM allows companies to manage the full customer lifecycle in one environment, helping them to capitalize on future sales opportunities and deliver exceptional services. The application’s new, updated technical platform provides a solid foundation for growth and offers a complete view of customer interactions.

Through new and enhanced product capabilities such as Account Management, Leads & Opportunities, and Quotes & Sales Orders, Infor CloudSuite CRM helps sales teams easily identify opportunities and streamline sales activities.  In addition, sales management tools, analytics and proactive alerts help drive accurate forecasting, data-based decision making and effective team and territory management. Integration with marketing automation, Infor OS, email and Google Maps greatly improve user experience and efficiency.

The newest release of Infor CloudSuite CRM is built on Infor’s highly-extensible, framework, Infor Mongoose.  This technology shift allows Infor to offer scalable support in an easy-to-use interface where users can tailor the solution to meet their specific needs without fear of updates disrupting their business.  With access to better prospect and customer data, sales teams can maximize the impact of every interaction.  Real-time access to operational and sales data gives a complete view of customer interactions that enables the sales team and other departments to make informed decisions throughout the sales process and beyond.

“Infor CloudSuite CRM remains a key solution in Infor’s strategy and continues to receive significant R&D investment,” said Jason Rushforth, vice president and general manager, Infor Customer Experience. “With direct feedback from customers, we designed this release with visibility, efficiency and engagement top of mind, in order to get sales people back to doing what they do best – sell.”

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About Infor
Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress. To learn more, please visit

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 9 of the top 10 high tech companies
  • 18 of the 25 largest U.S. healthcare delivery networks
  • 18 of the 20 largest U.S. cities
  • 19 of the top 20 automotive suppliers
  • 17 of the top 20 industrial distributors
  • 15 of the top 20 global retailers
  • 4 of the top 5 brewers
  • 17 of the top 20 global banks
  • 9 of the 10 largest global hotel brands
  • 8 of the top 10 global luxury brands

This announcement reflects the direction Infor may take with regard to the specific product(s) described herein, all of which is subject to change by Infor in its sole discretion, with or without notice to you.  This announcement is not a commitment to you in any way and you should not rely on this document or any of its content in making any decision.  Infor is not committing to develop or deliver any specified enhancement, upgrade, product or functionality, even if such is described in this announcement and even if such description is accompanied by words such as “anticipate,” “believe,” “expect,” “intend,” “may,” “plan,” “project,” “predict,” “should,” “will,” and/or similar expressions.  Many factors can affect Infor’s product development plans and the nature, content and timing of future product releases, all of which remain in the sole discretion of Infor.  This announcement, in whole or in part, may not be incorporated into any contractual agreement with Infor or its subsidiaries or affiliates.  Infor expressly disclaims any liability with respect to this announcement.

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