Customer Experience, Service & Success

Replicon’s Time Intelligence® Platform Wins The 2022 Stevie® Awards

customer relationship management

Replicon has won a Bronze Stevie Award for Customer Service Department of the Year (category: Computer Software — 100 or More Employees).

The 16th Annual Stevie Awards for Sales & Customer Service are high honors for recognizing the achievements of contact centers, bespoke customer service, business development, and sales professionals worldwide. More than 2300 nominations from organizations of all sizes, and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on eight specialized juries.

Replicon’s comprehensive suite of agile and easy-to-deploy time-tracking solutions, built on the Time Intelligence® Platform, helps enterprises meet their business needs related to managing time for projects, pay, costs, and billing. The cloud-based, scalable, and configurable solution provides a single source of truth for time data, enabling business leaders to stay on top of key metrics related to performance, productivity and profitability.

Replicon’s mobile-first capabilities allow businesses to eliminate data silos and track and manage a distributed workforce with ease and flexibility. Additionally, the open web services API allows the platform to meet all integration needs. Organizations of all sizes can model any use case around time and leverage Replicon’s AI-powered platform for enhanced performance and productivity.

Replicon’s Time Intelligence® software provides global businesses with:

  • A single source of truth for project time
  • Modern UI/UX tailored to each group and location
  • Native mobile apps for employee tracking, manager approvals, and global governance
  • Effortless time capture leveraging AI, GPS, calendars, and more
  • Accurate real-time visibility into project time data for billing across all groups
  • Support for compliance with statutory pay rules in over 250 jurisdictions
  • A configurable rules engine to automate approvals and workflows
  • Highly secure platform with speed of delivery and ability to integrate with a complex ecosystem

This is the tenth consecutive year that Replicon has won awards in this category. Replicon’s 24/7 Client Service Team ranks among the best in the tech industry. The company’s enterprise support, in-app chat service, proactive case audits to flag customer query trends, and specially tailored training and webinars have earned continued customer appreciation.

“We are both honored and thrilled to be recognized once again by the Stevie Awards for our outstanding customer service department,” says Lakshmi Raj, co-CEO of Replicon. “It is a testament to our commitment to delivering continued value and innovation. Global businesses are recognizing the need to view time as a strategic enterprise asset, and that is the reason we are seeing so much momentum with our Time Intelligence® platform. Our solution is designed to support the automation and digital transformation of project time tracking while meeting every organization’s unique requirements for scalability, configurability, and security. ”

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards President, Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on May 11, 2022.”

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