Customer Experience, Service & Success

Serenova Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

CxEngage honored for improving customer service technology and improving the customer experience


Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced today that TMC, a global, integrated media company, has named CxEngage as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine. CxEngage was once again chosen as a recipient of the Contact Center Technology Award based on its ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

“Winning this award once again from CUSTOMER Magazine recognizes our continued work and commitment to helping organizations improve and compete on the basis of the types of customer experience delivered.” said Michelle Burrows, CMO of Serenova. “It’s in our DNA to deliver immediate, consistent and exceptional service for our customers and those that they serve. Our single focus remains on arming our customers with the tools and insights their contact centers require to better communicate with today’s technology-driven customers, on their terms.”

With Serenova’s history and experience solving complex customer experience challenges for the world’s largest organizations, the company is uniquely positioned to provide a CCaaS solution that completely changes and simplifies how the contact center operates in the enterprise. With CxEngage, Serenova offers a comprehensive contact center solution with unparalleled scalability to solve for complex global deployments. Its unified architecture provides immediate value to the contact center by providing agents with the most meaningful and actionable information to deliver customer experiences that are unmatched in the industry.

“Congratulations to Serenova for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. CxEngage has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC.

This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes Serenova’s success as an innovator, thought leader, and market mover in the contact center and customer care industries. Results of the 2019 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. TMC’s in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through custom lead generation programs, TMC provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, the company bolsters brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, it offers comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC, please visit

About Serenova
Serenova has transformed the customer experience. Over a decade ago, the company realized technology didn’t exist that could deliver immediate, consistent and exceptional service. So, it created a true cloud contact center solution that could. The result is the ability to unify everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels such as SMS, voice or Facebook Messenger.

Whether it’s technology, healthcare or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically. Recognized by analysts such as Gartner, Serenova is committed to building on an more than 18-year legacy leading the way in cloud-based contact center innovations. To learn more, visit For live updates, follow @SerenovaShine.

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