Customer Experience, Service & Success

Swell and Briostack Team Up to Help Pest Control Providers

customer service experience

New integration tools designed to help enhance the customer experience and company’s online  reputation

Swell, the customer experience platform for local  businesses, announced a new integration with Briostack, an EverPro™ solution and all-in-one  pest control software to help streamline and automate their business.

With Swell, Briostack users can trigger automatic messaging to their customers based on  technician and branch. This strategic partnership allows pest control professionals to set up automated text messages, reminding clients of scheduled appointments, and providing a photo of the scheduled technician. After the appointment, pest control professionals can activate  Swell’s feature to send a text message, asking the client to leave a Google review or submit a private NPS survey. Texts are entirely customizable and can be configured to send at optimal times for the highest possible open rate.

“Both Swell and Briostack are built with the goal of helping local businesses grow,” said Drew Sparks, chief executive officer of Swell. “We are excited to empower pest control professionals  to not only streamline their workflow, but ensure customers have a great experience.”

Briostack customers can now enhance their business management quickly and seamlessly with  Swell’s integrated marketing services.

“Integrating with Swell allows our software to bring another aspect of automation to the pest control professionals we serve,” said Lincoln Hall, president of Briostack. “This integration helps  optimize the effectiveness of our customer’s communication with their clients, provides all users  with the best possible experience, and helps our customers grow their online reputation to help  earn more business.”

As a result of this integration with Swell, Briostack users will have a centralized inbox for all their client communications and features a chat function, which allows teams of salespeople or technicians  to coordinate via group or individual chat in one easily accessible location.

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