kama.ai announces the introduction of two key industry-leading features to its emotional, conversational intelligence platform, kama DEI (Designed Experiential Intelligence®). The Canadian Indigenous-owned conversational intelligence provider kama.ai recently presented at...
ACE LLMs are a family of domain-specific models, purpose-built to transform enterprise conversations. Built atop foundation models, ACE LLM is fine-tuned for specific industries and functions, with built-in guardrails and...
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, today announced that Forrester Research identified the company as the only Leader in The Forrester Wave™: Conversation Intelligence for...
Cresta, a leading provider of Generative AI for intelligent contact centers, today announced it has been named a ‘Strong Performer’ in The Forrester Wave™: Conversational Intelligence for Customer Support, Q3 2023....
Inc. revealed today that Authenticx ranks No. 349 on the 2023 Inc. 5000, its annual list of the fastest-growing private companies in America. The prestigious ranking provides a data-driven look at the...
ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform, today announced the formation of a strategic partnership to help companies improve contact...
Invoca, a recognized leader in conversation intelligence AI, today released its 2023 State of the Contact Center Report to pull the curtain back on how contact center agents work, what makes them happy,...
TextUs, the leading conversational texting platform has announced the release of its HubSpot integration, enabling users to send and receive two-way SMS from directly within HubSpot workflows and contact records....
Marchex, Inc. (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, today announced that Marchex Engage...
Uniphore, one of the largest global AI-native conversational AI providers for the enterprise, today announced a new study from Forrester examining the key challenges facing enterprise customer experience (CX) programs...
