Intercom Adds New Products to its Engagement OS
Intercom, the Engagement OS, today launched two new products: Surveys, the only tool of its kind that enables businesses to capture insights from customers and act on them in real-time, and Switch,...
Tag: consumer engagement
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Organizations Lean into Customer Service Technology for Engagement
Two years into the global pandemic, organizations are racing to resolve the Engagement Capacity Gap™, leaning into customer service technology to support digital-first engagement and more empathic connections with customers,...
New pressures are impacting the Engagement Capacity Gap-Verint
Two years into the global pandemic, organizations are racing to resolve the Engagement Capacity Gap™, leaning into customer service technology to support digital-first engagement and more empathic connections with customers,...
iQor Opens Third Call Center in the Caribbean
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, celebrates the grand opening of its third contact center in Trinidad and Tobago. This newest center opens in...
Infobip Integrates SMS and WhatsApp Notifications into Adobe Commerce
Global cloud communications company Infobip has introduced SMS and WhatsApp messaging for Adobe Commerce clients, making it possible to connect with customers over their preferred channels at key points of the purchase...
Forbes Names MoEngage One of America’s Best Startup Employers
MoEngage, the insights-led customer engagement platform, today announced that it has been named one of America’s Best Startup Employers 2022 by Forbes. In collaboration with Statista, this list recognizes the top...
IQVIA Launches OCE+ To Deliver Enhanced AI-Driven Customer Engagement
IQVIA™ (NYSE:IQV) today announced the launch of OCE+, the first of several new advancements to its leading life science customer engagement platform. OCE+ adds IQVIA’s Next Best recommendation engine –...
GroundTruth Partners with Flowcode
GroundTruth, a leading location-based marketing and advertising technology company, today announced the launch of GT QR Codes, the first intent-based quick response ad solution powered by Flowcode, the offline to...
Localz to partner & speak at Utility Week Customer Summit
Localz, leading experts in last mile customer engagement, location and messaging technology, has today announced it will be the event partner and will also be speaking at this year’s Utility...
Reward announced the delivery £1 bn in rewards to bank...
– Reward announces achievement of its strategic goal of giving £1 billion in rewards to customers through bank Customer Engagement programmes by 2022 – The announcement comes earlier than expected...
