Backblaze Appoints Chief Marketing Officer
Backblaze, Inc. (Nasdaq: BLZE), today announced that Kevin Gavin has joined the company as chief marketing officer (CMO) to lead the company’s marketing efforts. The addition of a seasoned CMO...
Tag: consumer engagement
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eGain named a KMWorld AI 50 Company
eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that it has again been named to the 2022 KMWorld AI 50: The Companies Empowering Intelligent Knowledge...
Top Customer Engagement Strategies for 2022
Customer engagement is foundational to an excellent CX. But what sparks customer engagement, and how can you connect with them in a saturated market? The customer engagement landscape has evolved...
Sinch initiates search for new CEO
Sinch AB (publ), a global leader in cloud communications and mobile customer engagement, today announced that Sinch CEO Oscar Werner steps down from his position, effective as of today’s date....
LivePerson launches Contact Center Conversation Mining
LivePerson (Nasdaq: LPSN), a global leader in customer engagement solutions, today announced the launch of Contact Center Conversation Mining, a revolutionary solution for tracking, measuring, and optimizing customer experiences, powered by the Celonis Execution...
Freshworks Summer ‘22 Product Launch Helps Smarter Conversations
Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power...
IT, Business Services demand in the Americas, but slows down
Combined market climbs 21% in Q2, but is down 2% sequentially from Q1 ISG lowers 2022 global growth forecast amid rising economic concerns Demand for IT and business services in...
eGain Knowledge Hub™ Connects with Microsoft SharePoint™
eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Enterprises have...
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced today its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of...
Infobird Co., Ltd Embarks on Expansion with Harbor Private Limited
Infobird Co., Ltd (NASDAQ: IFBD) (“Infobird” or the “Company”), a leading provider of AI-powered customer engagement solutions in China, today announced that it has signed a channel partner agreement with Harbor Private...
