Solvvy, the next-gen chatbot and automation solution for customer support, saw triple-digit growth in the number of instant customer resolutions it delivered throughout 2020 – a 116% increase – further...
CallTrackingMetrics, the only digital platform that uses call tracking intelligence to inform contact center automation, today announced new functionality for call center agents through a mobile app. From small teams...
Finn AI, the leading AI-powered chatbot platform for banks and credit unions, today announced it has developed a certified integration with Q2, a leading provider of digital transformation solutions for...
Botco.ai, the leading HIPAA-compliant conversational marketing solution, launched today version 2.0 of its platform, featuring Contextual Chat Marketing and an advanced analytics dashboard. Contextual Chat Marketing enables marketers to initiate...
Sonantic is the first company to develop believable Text-to-Speech (TTS) that can shout in addition to its other hyperrealistic, emotional capabilities which speed up creative and production processes for gaming...
Loris, a real-time coaching software technology that adds empathy into customer service conversations, announced the official launch of its intelligence-based chat solution. The first-of-its-kind AI-powered chat solution for customer service...
Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies, appointed Aaron Shagrin as Senior Vice President of Revenue & Partnerships for North America. Based out of Austin, Texas, Mr. Shagrin will...
Intercom, the Conversational Relationship Platform that helps businesses build better customer relationships, today announced it appointed Leandra Fishman as the company’s first Chief Revenue Officer. Leandra will lead the sales, success and...
CallTrackingMetrics, the only digital platform that uses call tracking intelligence to inform contact center automation, announced today it has gained over 400 new customers this year to date including Lucid Software, Panda...
Conversation analytics platform Spiketrap today revealed a brand safety suite designed specifically to address the unique challenges presented in accurately classifying high-velocity user-generated content. The solution, which uses Spiketrap’s proprietary...
