Customer service experience automation leader Solvemate today announces the addition of natural language processing (NLP) capabilities to its customer service automation platform solution to create the Solvemate Contextual Conversation Engine™. This...
Aktify today announced that Ashley Wilson, Ph.D., has joined the company as an AI product manager and researcher. By adding Wilson, the company reinforces its science and technology team to develop conversational...
Marchex (NASDAQ: MCHX), a leading conversational analytics and solutions company that connects the voice of the customer to your business, today announced that The Business Intelligence Group has named Marchex a winner...
Authvia, the maker of best-in-class conversational commerce solutions that enable instant payment acceptance on contactless channels such as text, social media, chat, email, and messenger, expanded its board of directors...
Sherpa, a startup from Bilbao, Spain that was an early mover in building a voice-based digital assistant and predictive search for Spanish-speaking audiences, has raised some more funding to double...
SproutLoud, the leading Distributed Marketing platform for brands and their distributed networks, today announced its strategic partnership with Invoca, the leading Active Conversation Intelligence platform for revenue teams. Together these two...
Aisera, a Palo Alto-based Artificial Intelligence (AI) solutions company, announced today its AI Customer Service solution with proven on-demand 24/7 customer support and higher customer satisfaction ratings. Aisera’s AI Customer Service automates user...
8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced the availability of 8×8 Contact Center for Microsoft Teams, which is certified to integrate with Microsoft Teams. The...
Creative Virtual, a world leader in customer and employee engagement solutions, has been named a Leader in Conversational AI in a new analyst study. Published by global technology research and advisory firm...
[24]7.ai, Inc., a recognized leader in conversational AI for both voice and digital customer engagement, today announced that the [24]7.ai Engagement Cloud, delivers significant positive economic impacts for global companies. The...
