Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and Mitel, a global leader in business communications, are teaming up to simplify customer experience (CX) innovation for large enterprises worldwide....
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released its Global Customer Engagement Report 2025. Now in its 13th year,...
Total Expert, the FinServ leader in customer engagement software, announced its 2025 Winter Platform Release, introducing Rate Enrichment Data as the latest enhancement to its Customer Intelligence solution. This innovation...
The CMO Council announced the release of the 2025 Marketing Vitality Index, an annual assessment of leading Marketing Performance Indicators (MPIs). The CMO Council’s annual Marketing Vitality Index is a new...
insured.io, a leading provider of omnichannel customer engagement solutions, announced that it hit a major usage milestone with its insurance platform, which now serves 2 million users across its service...
Oracle announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud...
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that its leading enterprise-grade AI platform, GPTBots.ai, has launched new Audio LLM capabilities, setting...
ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced the appointment of Phil Taylor as Senior Vice President and Country Manager for...
Cloudinary, the image and video platform that powers the world’s top brands, announced the launch of Cloudinary 3D, an innovative platform redefining how e-commerce brands showcase their products online. With...
Voiso, a global leader in AI-powered contact center solutions, is revolutionizing remote selling by providing businesses with the advanced tools needed to thrive in a digital-first marketplace. As remote selling...
