Global Technology Solutions, Inc. (GTS) proudly announces its recognition as a Top 10 AWS Partner to Watch in 2024 by CIOInsights, a leading publication for C-suite executives focused on business innovation and technology. What...
Gainsight, the world’s leading Customer Success platform, today announced it has been named by Gartner as a Leader in the first-ever Magic Quadrant for Customer Success Management Platforms (CSP), positioned...
The Northridge Group, an award-winning, women-owned management consulting firm with deep expertise in contact center operations, process redesign, and customer experience (CX), proudly announces the appointment of Joni Arison as its new...
Pindrop, a leading provider of contact center authentication and fraud protection, announced its industry-first native integration with Five9, provider of the Intelligent CX Platform. Through a deep, industry-first telephony integration that supports Five9’s AI-powered...
Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by analyst firm Juniper Research. In Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024, Infobip...
NICE announced the launch of CXone Mpower SmartSpeak, an innovative AI-powered solution designed to break down language barriers and enable effortless global communication for businesses. Designed to enhance both customer and...
Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX) globally, has announced the acquisition of Centrinex, a 600-employee contact center management company based...
InnoCaption, a leading mobile call captioning technology provider for the deaf and hard of hearing community, announced that it has completed the acquisition of CaptionMate. Certified and funded by the...
Pantheon, the leading WebOps platform for developers, designers, and marketers, announced the appointment of Sameer Kazi as Chief Executive Officer (CEO). Kazi, a veteran leader with over 20 years of...
Nearly eight out of 10 consumers believe phone calls are important for communicating with businesses. However, 80% will also block calls from numbers they don’t know, according to new research...
