Health company Medibank, Australia’s largest private health insurer, announced a three-year strategic partnership with League, the leading global healthcare consumer experience platform. This collaboration will enable a more personalized and engaging healthcare experience...
NICEÂ launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture that are foundational for delivering full-scale customer service automation. These...
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform,...
Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact...
Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Virtual Lobby 3.2.0. Virtual Lobby is pivotal module within...
Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer experience (CX), according to a new research report published by Information...
Vida, a leader in advanced AI voice solutions for telecom providers and SMBs, announced its integration of OpenAI’s Realtime API, a state-of-the-art speech-to-speech technology. Similar to ChatGPT’s new Advanced Voice...
Concentrix Corporation, a global technology and services leader, announced that leading research firm Everest Group has positioned the company as a Leader in its Europe, Middle East and Africa (EMEA)...
HG Insights, the provider of data-driven insights to 90% of tech companies in the Fortune 100, announced the appointment of five new leaders. The executives, who will guide HG Insights’...
Broadvoice, a leading global customer experience (CX) technology provider, and CommunityWFM, one of the premier workforce management software solutions in the industry, announced the formation of a strategic partnership. At...
