Verint®, The CX Automation Company™, announced that it has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer...
8×8, Inc., a leading business communications, CX, and CPaaS platform provider, announced the expanded availability of AI-powered voice support for 8×8 Intelligent Customer Assistant, adding to the already available digital...
Decagon, the leading innovator in AI customer support agents, announced it has raised a total of $100 million, including its latest Series B funding round, quadrupling its valuation in just...
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced it has appointed Anthony Bartolo as Chief Operating Officer, effective immediately. Bartolo...
TechSee, a global leader in visual customer assistance, announced it has launched VRAi on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts. VRAi empowers customers to create...
Narvar, the leading post-purchase intelligence platform, announced the promotion of Anisa Kumar to CEO, effective immediately. This transition follows founder Amit Sharma’s decision to shift from leading the day-to-day operations to a long-term...
itel, the largest Caribbean-born business process outsourcer (BPO), just unveiled its newest technological innovation itelligence®, a state-of-the-art platform, powered by artificial intelligence (AI), that will be used to enhance efficiencies within...
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision...
Real Chemistry, a leader in integrated healthcare marketing and advertising, launched ROOM42, a centralized internal production hub aimed at revolutionizing the intersection between creative collaboration and production efficiency. Inspired by...
Cint, the global leader in market research technology (Restech), is pleased to announce two key promotions from its Global Leadership Team (GLT) into the C-Suite, further solidifying the company’s commitment...
